Terms & Conditions

1. Introduction

Welcome to the Masalek Clinic website. By accessing or using our website, you agree to comply with these Terms & Conditions. These terms apply to all visitors, patients, and users of our website and online services.

These terms apply to all visitors, patients, and users of our website and online services.

2. Medical Disclaimer

The information provided on the Masalek Clinic website is for general educational and informational purposes only. It is not intended to replace professional medical advice, diagnosis, or treatment.

Patients should consult a qualified healthcare professional regarding any urological symptoms or medical concerns. Do not disregard professional medical advice or delay seeking treatment based on information published on this website.

In case of a medical emergency, please seek immediate medical attention.

3. Appointments and Cancellations

• Appointments may be requested through our website, by telephone, or through other available booking channels.
• Appointment requests are subject to confirmation and availability.
• Patients are encouraged to arrive on time for scheduled appointments.
• Patients should notify Masalek Clinic as early as possible if they need to cancel or reschedule an appointment.
• Masalek Clinic reserves the right to reschedule appointments when necessary and will make reasonable efforts to notify affected patients.

4. Medical Services

• Masalek Clinic provides urological consultations, diagnostic services, and treatments within the scope of its licensed medical services.
• Treatment recommendations depend on each patient's medical condition, examination, medical history, and diagnostic findings. Results may vary from patient to patient, and no specific treatment outcome is guaranteed.
• Certain procedures may require additional consent, investigations, or preparation before treatment.

5. Patient Responsibilities

Patients are responsible for:

• Providing accurate and complete medical history and personal information.
• Informing the medical team about current medications, allergies, and existing medical conditions.
• Following medical instructions and recommended follow-up appointments.
• Asking questions if they do not understand any diagnosis, procedure, or treatment recommendation.
• Treating clinic staff and other patients respectfully.

6. Fees and Payments

• Consultation fees, diagnostic charges, and treatment costs will be communicated where applicable. Additional services or procedures may incur separate charges.
• Insurance coverage and reimbursement depend on the patient's insurance provider and policy. Patients should verify their coverage before receiving services.
• Any applicable cancellation fees, deposits, or refund policies will be communicated separately.

7. Privacy and Confidentiality

Masalek Clinic respects the privacy and confidentiality of its patients. Personal information and medical records will be handled in accordance with applicable privacy laws and healthcare regulations in Kuwait.

Patient information will only be collected, used, stored, or disclosed for legitimate purposes, including providing healthcare, managing appointments, processing payments, or meeting legal and regulatory obligations.

Please refer to our Privacy Policy for further information about how personal data is handled.

8. Website Use

Users agree to use the Masalek Clinic website lawfully and responsibly. Users must not:

• Use the website for fraudulent or unlawful purposes.
• Attempt to gain unauthorized access to the website or its systems.
• Submit false, misleading, or harmful information.
• Copy or reproduce website content without appropriate authorization.

Masalek Clinic reserves the right to restrict access to the website when necessary to protect its security and proper operation.

9. Intellectual Property

All website content, including text, graphics, logos, photographs, and design elements, is owned by Masalek Clinic or used with permission, unless otherwise stated.

Unauthorized reproduction, distribution, or commercial use is prohibited.

10. Third-Party Services and Links

The Masalek Clinic website may contain links to third-party websites or services. Masalek Clinic is not responsible for the content, privacy practices, availability, or terms of external websites.

11. Limitation of Liability

To the extent permitted by applicable law, Masalek Clinic is not responsible for losses arising from misuse of website information, temporary website unavailability, or reliance on general educational content as a substitute for individualized medical advice.

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

12. Changes to These Terms

Masalek Clinic may update these Terms & Conditions from time to time. Changes will be published on this page with an updated revision date.

Continued use of the website after changes are published constitutes acceptance of the revised terms, to the extent permitted by applicable law.