Privacy Policy

1. Introduction

Masalek Clinic respects your privacy and is committed to protecting your personal information and medical records. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact our clinic, book an appointment, or use our medical services.

By using our website or services, you acknowledge that you have read this Privacy Policy. Where required by applicable law, we will obtain your consent for the collection or processing of your personal information.

2. Information We Collect

Masalek Clinic may collect the following categories of information, depending on how you interact with us:

A. Personal Information

• Full name.
• Telephone number and email address.
• Contact details and other information you provide when booking an appointment.

B. Medical Information

• Medical history and reported symptoms.
• Consultation notes, diagnoses, and treatment information.
• Test results, prescriptions, and other relevant medical records.

C. Appointment and Payment Information

• Appointment dates and booking details.
• Billing information and payment records.
• Insurance information, where applicable.

D. Website and Technical Information

• IP address and browser type.
• Device information and website usage data.
• Cookie and analytics information, where applicable.

We aim to collect only the information reasonably necessary for the purposes described in this policy.

3. How We Use Your Information

Masalek Clinic may use your information to:

• Schedule, confirm, and manage appointments.
• Provide medical consultations, diagnosis, and treatment.
• Maintain accurate patient records and coordinate follow-up care.
• Respond to questions and patient inquiries.
• Process payments, invoices, and insurance claims.
• Improve our website and patient experience.
• Send appointment reminders and service-related communications.
• Send promotional messages where permitted by law and, when required, with your consent.
• Comply with applicable legal, regulatory, and professional obligations.

4. Confidentiality of Medical Information

Masalek Clinic treats patient medical information as confidential and restricts access to authorized personnel who need the information to perform their duties.

We will not disclose identifiable patient medical information to third parties except where permitted or required by applicable law, where necessary to provide healthcare, or where you have provided valid consent.

5. Sharing of Personal Information

We may share relevant information with the following parties when necessary and legally permitted:

• Authorized healthcare professionals involved in your care.
• Medical laboratories, hospitals, and diagnostic service providers.
• Insurance companies and payment service providers, where applicable.
• Website hosting, information technology, and appointment management providers.
• Government authorities, regulators, or law enforcement agencies when legally required.

We expect relevant service providers to handle personal information appropriately and protect it in accordance with applicable requirements.

Masalek Clinic does not sell patients' personal information to third parties.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. While we take appropriate precautions, we cannot guarantee absolute security.

7. Data Retention

Masalek Clinic retains personal information and medical records only for as long as reasonably necessary to fulfil the purposes described in this policy, provide ongoing healthcare, and comply with applicable medical record retention and legal requirements.

When information is no longer required, it will be securely deleted, destroyed, or anonymized where appropriate and legally permitted.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand website traffic, and enhance the user experience.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

9. Your Privacy Rights

Subject to applicable law and any relevant exceptions, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permitted.
• Withdraw consent where processing is based on consent.
• Object to or request restriction of certain processing activities where applicable.
• Ask questions or raise concerns about how your information is handled.

Medical records may be subject to specific retention obligations or legal restrictions. We may therefore be unable to fulfil certain requests in full.

To exercise your rights, please contact Masalek Clinic using the details provided below.

10. Third-Party Websites and Services

Our website may contain links to external websites or third-party services. These services operate under their own privacy policies, and Masalek Clinic is not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party websites you visit.

11. Children's Privacy

Where our services involve minors, personal and medical information will be handled in accordance with applicable laws and requirements concerning parental or legal guardian authority, consent, and confidentiality.

Parents or legal guardians may contact the clinic regarding a minor's information, subject to applicable legal restrictions and the minor's relevant rights.

12. Transfer of Data Outside Kuwait

If personal information is stored or processed outside the State of Kuwait, Masalek Clinic will take the necessary measures to ensure that such transfers are carried out in accordance with applicable legal requirements and with appropriate safeguards in place.